Frequently Asked Questions
General Questions
- Under working mode, press the MENU key on the IR remote controller, to enter the OSD menu
- After entering the main menu, use the navigate UP/DOWN key to select the main menu. Once been selected, the main menu will change to blue background, and the right side will show all sub menu options.
- Press the navigate RIGHT key to enter sub menu; use UP/DONW key to select the sub menu; use the LEFT/RIGHT key to select parameter.
- Press the MENU key again to return to previous menu. Press the MENU key continuously to exit the OSD menu.
- OSD Menu Setting List
This technology is especially useful for powering IP Cameras and PTZ Cameras. Our POE for PTZ cameras is IEEE 802.3at. A single cable to realize power, video, control and Tally for the camera.
Networking options like optical cables are expensive and often not accessible by everyone. This is why many people choose to connect their PTZ cameras with their Ethernet connection. With the addition of a few devices like switchers, connectors, and encoders to enhance performance.
- Our 12X optical zoom PTZ has a standard FOV of around 80°. When zoomed in, you will only get around 12° FOV, making this camera best for ranges up to 70ft.
- Our 20X optical zoom PTZ has a standard FOV of 66°. When zoomed in, the camera narrows to 4°, perfectly capturing details up to 130ft.
- Our 30X optical zoom PTZ has the most zoom out of all PTZs. With a standard FOV of 59°. When fully zoomed, you get a narrow FOV of 1.9°, perfect for details up to 180ft!
- Wall Mounted – Wall-mounted PTZ cameras can offer eye-level views of large outdoor spaces. To mount it on a wall, screw the base to the wall, or you can even use a junction box.
- Ceiling Mounted – Ceiling mounts should be done the same as the wall mounts. The wiring can be a bit tricky, but by finding the right power outlets and controllers, one can easily install a PTZ camera.
- Tripod Mounted – Tripod mounts have to be done safely as the cameras need to be mounted on a tripod rather than a wall. From this angle, a PTZ camera will offer a great angle that will be perfect to view and observe crowds.
- Please check if the remote control battery is insufficient;
- Please check when the signal is sent by the remote control, if the remote control indicator light whether red light;
- Please check whether the infrared signal of the camera is interfered with other equipment (If the light of the front panel of the camera automatically flashes when the remote control is not used, the flashing indicates that there is other infrared signal interference, please check the source of the infrared interference, or use the cardboard at the bottom of the camera for infrared isolation);
- Please check the address of the remote control and the camera address is matched;
- When the camera is in menu mode, the remote controller cannot control the camera;
- Check whether the bottom dial switch is in normal working mode.
USB/HDMI/SDI
- Please confirm if the power supply is connected well and reboot configuration is normal, and whether the power indicator light is on;
- If it is powered by USB, please make sure the power supply is stable (desktop is recommended to use the USB port behind the cabinet) ;
- Please make sure the USB device (camera device) is in the Device Manager.
- If an extension cable is added, please ensure the compatibility of the extension cable (first remove the extension cable, then use the factory standard USB cable for verification) ;
- Please ensure that only one software is using with the camera;
- Please do not switch the video resolution while using the USB device manually;
- Some anti-virus software may prevent the master computer from accessing the camera, please open the option of allowing the program to call the camera in the anti-virus software;
- H, Please check whether the bottom dip switch is in normal working mode;
- Check whether the wire is damaged and the USB connection port is plugged steadily;
- Replace the USB port of the PC or PC to retest.
- Please confirm if the power supply is connected well and reboot configuration is normal, and whether the power indicator light is on;
- Please check whether the wire is damaged, or the wire connection port is plugged steadily;
- Please check whether the bottom dip switch is in normal working mode;
- Ensure the resolution of the camera output is supported in the display or monitor (most HDMI/SDI monitors do not support 720P30 or less resolution, you can press the remote control to switch the video format) ;
- If the extension line is used, please ensure the compatibility;
- For some models of multi-interface devices, if USB is also used, the image resolution will be reset by the USB end, may lead to HDMI/SDI no image ouput, please note the interface output logic.
- Check whether the wire is damaged or the wire connection is inserted steadily;
- If the extension line is used, please ensure the compatibility;;
- Enter into the menu, reset all the image parameters or through the serial port, network control methods to reset the image parameters.
- Please check whether the cable is good.
- Please whether the computer USB interface is good.
- Please check whether the camera USB interface is good.
- Please switch another camera to see whether it can be detected.
IP streaming
- Press “MENU” to open the menu interface, and select “network parameters” in the menu to call up the IP setting interface:
- Right-click the remote control to enter the IP setting interface, select the parameters to be set by using the navigation up and down keys, and then select the
Set IP Address in Menu
In order to facilitate customer debugging, the camera has a support menu to set IP address. The specific methods are as follows:
- Press “MENU” to open the menu interface, select “network parameters” in the menu to call up the IP setting interface:
- Right click the remote control to enter the IP setting interface, and select the parameters to be set by using the navigation up and down keys, and then select the IP address, mask, gateway:
- Short press the number key to set the corresponding parameters. After setting the current parameters, press the “MENU” key again to complete the current parameter setting;
- To exit the menu, just press the “MENU” key again.
IR REMOTE CONTROLLER——MENU
In order to facilitate customer debugging, the camera has a support menu to set the IP address. The specific methods are as follows:
- Press “MENU” to open the menu interface, select “network parameters” in the menu to call up the IP setting interface:
- Right click the remote control to enter the IP setting interface, and select the parameters to be set by using the navigation up and down keys, and then select DHCP, turn on.
- After setting the current parameters, press the “MENU” key again to complete the current parameter setting;
- To exit the menu, just press the “MENU” key again.
WEBUI
You can log in into WEBUI, Click “Setting” to enter into parameter setting——“Ethernet” includes DHCP mode, IP address, Netmask, Gateway, HTTP Port, RTSP Port, and Visca Over IP.
If your computer cannot connect to the camera, there are several ways to find the camera IP address:
IR Remote Controller——MENU
- You can plug an HDMI or SDI cable into the back of the camera and plug the other end into the monitor.
- Use the IR remote control to enter the menu, select the “Network Parameters” option in the menu, and bring up the IP setting interface, you can find the IP address of the camera.
- Navigate the up and down keys to select the parameters to be set, and then select the address, subnet mask, gateway, etc. in turn; short press the number keys to set the corresponding parameters.
Search Tool
You can use the search tool to find cameras on the same network segment. It will scan your current network and see if it can detect the camera.
- Open the Search Tool, click [Sesrch], and search for the target camera.
- Click the Settings button on the target camera.
- The IP address of the target camera can be manually modified.
- This tool can be used to find multiple Telycam cameras. You can click this instructional video to watch the detailed operation
NDI stream is converted to a virtual camera via Webcam Input.
- Power up one camera, connect it to the cable and USB cable and wait for the camera to complete its self-test.
- Open the NDI tool, then click on Studio Monitor to see the camera NDI device name and its image.
- Open the NDI tools then tap on one of the Webcam Inputs, a thumbnail icon will appear in the bottom right corner of the screen, right-click on the small icon and select the NDI device name for this camera.
- Open Zoom and join a meeting, the camera can choose a USB device or NDI virtual camera.
- Right-click the small icon of Webcam Input in the lower right corner of the screen, and select different NDI devices to switch between different conference video screens.
you can click here to watch the video for more information
Add your camera as a source in OBS.
- If you are using a local device such as a USB camera, an SDI/HDMI capture card,
- Select “Video Capture Device
- Select “Create New” and name the source
- Press “OK”.
- Select your video source in the drop-down and hit “OK”. This should make your video source appear in the Preview window.
- If you are pulling in RTSP video:
- Press this Plus (+) sign and select “Media Source”.
- Select “Create New” and name this source
- press “OK”.
- Uncheck the box that says “Local File”. This should make the box called “Input” to appear. The input box type in rtsp address.
- Click OK.
- Turn off the firewall, then use “Search Tool” to search again；
- Use the same switch and add on the same network section as the camera in your computer. Or change the camera into DHCP then restart to assign IP address automatically；
- Power failure when the camera is upgraded will cause the camera cannot search for the IP address and no picture.